Fundamentals of Telehealth (1 Credit Hour)

Event Date : 28/11/2023 - 31/05/2024
Registration closes on 31 May 2024


  • D – 1 point per module (By MMA)

In Partnership With


Registration is open

There has been a rise of virtual health solutions in Malaysia post-pandemic, however, there has not been much uptake and adoption of the same, currently in Malaysia. The main reason for this would be because of the many considerations when entering the new world of telehealth, one may have difficulties in even determining where to start.

As Malaysia’s first ever standalone Fundamentals of Telehealth micro-credential course, our aim is to aid our nation’s healthcare practitioners by upskilling healthcare and providing them with the necessary principles and appropriate practices of telehealth.

This well-manicured syllabus is developed by healthcare practitioners for healthcare practitioners, with modules adequately covering regulations, technology adoption, implementation strategies and basic communication patterns online, to instill confidence of healthcare practitioners within the field of telehealth delivery and use in Malaysia.

Mode of delivery / Credit Hours

  • Asynchronous = 100% (Self-paced online module)
  • Credit Hour: 1

On completion of this micro-credential, the learners will be able to:

  • State basic legal, regulatory, policy and ethical requirements relevant to the practice of telehealth in Malaysia.
  • Describe how to develop and implement telehealth services in practice.

  • Overview, Governance and Regulations of Telehealth
    This module covers the legal and regulatory frameworks as well as policies applicable to the practice of telehealth in Malaysia. Case studies will be used to illustrate the application of these requirements to clinical practice.
  • Data, Privacy, and Cybersecurity
    This module covers topics related to data regulations concerning data security, ownership, access and breaches with contemporary examples. It also discusses some of the data privacy best practices and issues when conducting a telehealth consult. Proper record-keeping, medical records and use of e-signature are also addressed.
  • Use, Limitations and Implementation of Telehealth
    This module addresses the challenges and opportunities of technology adoption and implementation strategies for a digital health service based on examples from routine healthcare practices. The latter covers the clinical utility of telehealth and components of a telehealth consultation, including patient selection, preparation for a consultation and e-prescribing.
  • Clinical Telehealth – Virtual Consultation: Part 1
    This module introduces how to assess the patient, establish rapport and build a therapeutic relationship online, demonstrating how telehealth can complement and enhance routine care practices. Follow-up, step- up and emergency plans are discussed.
  • Clinical Telehealth – Virtual Consultation: Part 2
    This module introduces a series of videos on how to conduct history-taking and physical examination remotely in the cardiopulmonary, abdominal, and neurological, dermatological, and ENT systems. It also illustrates how routine healthcare practice can be enhanced through telehealth and remote patient monitoring tools.
  • Telehealth Etiquette and Communication Skills in a Virtual Encounter
    This module prepares healthcare professionals with the unique skill set necessary to conduct patient-centred telehealth visits. This training involves soft skills or “screen side etiquette” unique to telehealth encounters, and relevant ethical considerations.

  • Doctors (General Practitioners, Medical Officers, Specialists)
  • Pharmacists
  • Dentists
  • Nurses
  • Companies Offering Telemedicine Services
  • Clinic Chains
  • Allied Health Professionals
  • Any healthcare professional seeking to learn about telehealth



Dr Juliet Mathew

Medical Doctor and Registered Counsellor

Medical practitioner for past 25 years.
Registered counsellor since 2015.

  • GP Practice
  • Hospice Doctor & Grief Counsellor
    Joined IMU in 2020.
    Currently, teaching in School of Medicine:
  • Clinical Skills – for first to third year medical students
  • Grief & Bereavement Module for master students in Counselling



A/Prof Verna Lee Kar Mun

Consultant Family Physician

Dr Verna obtained her medical degree from UKM in 1995. After finishing medical service at the Ministry of Health, she completed her master’s degree in family medicine in UKM in 2002. She was a senior lecturer in UKM before joining IMU as an associate professor in 2008. She was the first medical doctor and then the clinician-in-charge in IMU Medical Clinic since 2010. She is the past chair of the MPCRG, and currently a research mentor for postgraduate family medicine program in AFPM. Her latest passion is lifestyle medicine.


Khor Swee Kheng

Dr Khor Swee Kheng

Chief Executive Officer (CEO) | Co-Founder, Angsana Health

Dr Khor Swee Kheng is a Malaysian physician specializing in health systems and global
health, based in Singapore. He is CEO of Angsana Health (building primary care systems in Southeast Asia), Visiting Assistant Professor at the National University of Singapore, and advises the Malaysian government on health reforms.

Previously, he held progressively senior practice roles in medicine, refugee medicine and Fortune 100 pharma. In these roles, he was based in Malaysia, Singapore, Dubai, Shanghai and Paris, covering Asia, Africa, Europe and the Middle East.

He holds three postgraduate degrees, in internal medicine (Royal College of Physicians), public health (Berkeley) and public policy (Oxford), and has published >190 articles in international academic journals, think-tanks and media (including the Council on Foreign Relations, Foreign Affairs, The Lancet and Project Syndicate).

Dr Roslina Abdul Manap

Dr Roslina Abdul Manap

Quality Assurance and Course Coordinator, Fundamentals of Telehealth Micro-credential Course

Dr Roslina Abdul Manap obtained her medical degree from Monash University, Melbourne, Australia. She subsequently trained in internal medicine and obtained the MRCP(UK) and MMED(UKM). She was Honorary Clinical Research Fellow at the Royal Hallamshire and Northern General Hospitals, Sheffield where she trained in Respiratory Medicine. Professor Roslina is a regular speaker at respiratory meetings and workshops and also the immediate past-president of the Malaysian Thoracic Society, a position she held for 8 years.

A former member of the Conjoint Specialty Board (Internal Medicine), coordinator of the Master of Medicine and undergraduate medical programmes, she is passionate about quality of training and medical education in Malaysia. She is also a trainer and examiner for the Fellowship in Respiratory Medicine subspecialty and a trainer for the National Postgraduate Medical Curriculum.

Dr Roslina is a Fellow and Scribe of the Academy of Medicine Malaysia where she chairs the Education Committee; Fellow of the Academy of Medicine of Singapore, Council Member of the Malaysian Thoracic Society and former Council Member of the College of Physicians. She is co-chairperson of the Specialist Education Sub-Committee of the Malaysian Medical Council, former chair of the Respiratory Medicine Specialty Subcommittee of the National Specialist Register and current Chairman of the Board of Trustees of the Lung Foundation of Malaysia. She is a member of the European Respiratory Society and the Asian-Pacific Society of Respirology and an active member of the Malaysia Influenza Working Group since 2017. Her research interests include treatment of airway diseases and infections of the respiratory system.

Dr Roslina recently retired as Deputy Dean of Undergraduate Studies and Senior Consultant Respiratory Physician, UKM Medical Centre after more than 30 years of public service. She is currently actively engaged in regulatory affairs, advocacy, training, consultancy and charity work.


Dr Ayesha Khalidah

Anchor Facilitator, Angsana Health

Dr Ayesha is the Project Manager of Angsana Health. A scholar with a Medicine degree from Ireland, she has ventured into the digital health ecosystem due to a stroke of luck, timing and opportunity. Bringing previous experience in health-tech as a Chronic Disease Product Lead, she is largely involved in supporting Product, Operations and Commercials for all arms of Angsana Health.
With a special interest in Public Health and Healthcare Management, Ayesha believes that there are multiple unconventional ways to contribute to the advancement of healthcare delivery in Malaysia, and that the shift towards appropriate digitisation is the way forward.

Dr Na Wei Lun

Dr Na Wei Lun

Module Facilitator & Course Coordinator, Fundamentals of Telehealth Micro-credential Course

Dr Na Wei Lun is a medical doctor with a post graduate degree in Healthcare Management. He has keen interests in digital health, specifically on how Telehealth may complement and support practices in optimising care delivery.

Having formerly co-founded an early stage digital health startup, he brings unique clinician-practitioner perspectives in digital health. He maintains an active clinical practice as a General Practitioner in Johor Bahru and currently co-leads the Fundamentals of Telehealth Micro-credential course in Angsana Health.

He looks forward to working with like-minded individuals in advancing digital health adoption to improve health outcomes.

Dr Aileen Woon Mei Mei

Dr Aileen Woon Mei Mei

Module Facilitator & Family Physician, Fundamentals of Telehealth Micro- credential Course

Dr Aileen Woon Mei Mei is a Family Physician (FRACGP) in private practice. Aileen is a
dedicated family physician with a passion for digital health and its role in promoting equitable healthcare. She has 13+ years of experience as a practicing doctor.

She has excellent communication and interpersonal skills, strong knowledge of telehealth regulations, standards, and best practices, understanding of the role of digital health in promoting equitable healthcare and reducing health disparities and improving outcomes.

Zethy Suhaidah

Ms Zethy Suhaidah

Co-Facilitator & Module Writer, Fundamentals of Telehealth Micro-credential Course

Zethy Suhaidah is trained in Health Law, acquiring her LLM from the University of Bristol. She currently works in the regulatory sector of the communications and multimedia industry, focusing on governmental engagement and policy development.
She has experience and has had further training in data protection and data sharing in her organisation.

Guest Speakers

Charlain Chin

Ms Charlaine Chin

Healthcare Lawyer, RDL

Charlaine is a Partner at Raja, Darryl & Loh. Her practice focuses on civil and commercial litigation, the bulk of which are in respect of medico-legal and dento-legal cases.

She has and continues to represent medical and dental practitioners accused of clinical malpractice at all levels of the Malaysian court as well as in disciplinary inquiries held by the Malaysian Medical and Dental Councils respectively.

Charlaine was notably part of the team that successfully defended medical
practitioners in a host of landmark medical negligence appeals to the Federal Court in respect of the duty to diagnose and treat as well as the duty to advise of risks which were reported in 2017 and 2018.

She has co-authored several written publications and book chapters on medical negligence, digital healthcare and healthcare enforcement, among other topics. The new and emerging areas of keen interest within the healthcare realm include artificial intelligence and digital healthcare.

Dr. Alan Teh Kee Hean

Dr Alan Teh Kee Hean

Consultant Haematologist, Subang Jaya Medical Centre

Dr Alan Teh graduated in 1983 from the University of Malaya. Thereafter, he worked as Lecturer and Associate Professor in the Division of Haematology, Department of Medicine,UMMC 1988-1999. He is trained in Australia in Haematology and bone marrow transplantation at the St Vincent’s Hospital in Sydney, Australia and started the first adult bone marrow transplant programme at UMMC in 1993.

His current clinical interests include management of acute myeloid leukem ia, multiple myeloma, CML, and allogeneic and autologous haematopoietic stem cell transplantation. He is also keenly interested in information technology and practical application of IT in medicine. Dr. Alan also founded the Dobbs forum for Malaysian doctors in year 2000. He started using Remote Consultation (Telemedicine) in 2015, and is currently still actively using remote consultation as a valuable extension of his practice.

Dr. Raymond, CEO _ Co-founder of DOC2US

Dr. Raymond Choy (蔡伟民医生)

Co-Founder & Chief Executive Officer, DOC2US

Dr. Raymond Choy specialises in family and aviation medicine. An alumnus of International Medical University (IMU), Malaysia in 2003, he graduated from the University of Manchester, UK with a Bachelor of Medicine and Bachelor of Surgery.

Dr. Choy received medical training at John Radcliffe Hospital, Oxford UK for over 3 years and pursued his career as a Physician Leader in Raffles Medical Group, Singapore in 2012, where he managed the 24-hour Changi International Airport cluster, overseeing operations for all the cluster clinics.

Passionate about public healthcare, Dr. Choy later co-founded DOC2US and incorporated the company under the name HeyDoc International Sdn Bhd in April 2015.

and more


General / Public RM960
Students / Alumni / Angsana Affiliates RM768
Ministry of Health (MOH) / Ministry of Higher Education (MOHE) / Angsana DHS Providers RM672
  • Proof is required for MOH selection, to provide Annual Practising Certificate (APC).
  • Proof is required for Angsana Affiliates (eg: Participant Referral Code (Cohort 1 or 2) selection (provide Unique MiC ID Number of the Cohort 1 or 2 participant) ).
  • Proof is required for Angsana DHS Providers (Signed copy of service agreement or signed clinic onboarding and attestation form).
  • Email the proof to [email protected]
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